Privacy Policy
At Rich-Dons Catering, we respect your privacy and are committed to protecting the personal data you share with us. This policy details how we handle your information in accordance with the Ghana Data Protection Act, 2012 (Act 843).
Effective Date & Last Updated: October 2026
1Information We Collect
When you browse our menu, place a meal order, schedule event catering, or join an office lunch portal, we may collect:
- Contact details: Your full name, telephone number, WhatsApp number, and email address.
- Delivery coordinates: Your street address, office building, floor, room number, or Google Maps pinned location in Accra.
- Order specifics: Chosen dishes, portion preferences, dietary requests, allergy warnings, and special packaging instructions.
- Payment metadata: Payment method preference (e.g. Mobile Money, Hubtel, Card, or Cash on confirmation). We do not store your private Mobile Money PINs or credit card security codes.
2How We Use Your Information
We use your personal data strictly for operational catering purposes, including:
- Preparing and packaging your culinary orders accurately according to your specifications.
- Coordinating delivery riders to navigate directly to your location across Accra.
- Sending instant WhatsApp order summaries, confirmations, and real-time delivery status updates.
- Managing corporate lunch portals and collective batch drops for enrolled companies.
- Improving our kitchen operations, menu items, and customer support responsiveness.
3Third-Party Processors & Integrations
To deliver an optimal dining experience, we collaborate with reputable service providers under strict data confidentiality terms:
WhatsApp by Meta
Used for conversational order confirmation, payment receipt exchange, and instant customer service.
Google Maps Platform
Enables high-precision geolocation and landmark pinning for riders across Greater Accra.
Hubtel Payment Gateway
Processes mobile money (MTN, Telecel, AT) and card transactions with bank-grade encryption.
Delivery Logistics Partners
Dispatches vetted riders who receive only the necessary contact and address details to complete your dropoff.
4Data Protection & Security
We implement industry-standard administrative, physical, and technical precautions to safeguard your personal data from unauthorized access, accidental alteration, or disclosure. All database transmissions are secured over TLS/SSL encryption.
5Your Rights Under Act 843
Under Ghana’s Data Protection Act, 2012, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for deletion of your profile data.
To exercise these rights, please contact our team via email at orders@richdonscatering.com or message our team on WhatsApp.